AirenBack to the site

Last updated 2 November 2026

Terms of service

Airen ("we") is a sole proprietorship operating in Ontario, Canada. By purchasing a package you ("the client") agree to these terms.

Refunds and cancellation

  • The free preview costs nothing and commits you to nothing.
  • The setup fee is due at checkout. It is not refundable once the build has started, except that if we cannot deliver the package as described, we refund the setup fee in full.
  • The care plan bills monthly and cancels any time through the Stripe customer portal or by email. Service runs to the end of the month you paid for; there are no partial month refunds.

1. What you get

The Website + Video package: a website of up to five pages, one brand video of up to 60 seconds, domain registration or connection, hosting, and setup of a Google Business Profile where applicable. Anything not listed on the pricing page is out of scope.

2. Prices

Setup is $1,950 CAD, or $1,450 CAD at the founding price for the first 10 businesses. The care plan is $129 CAD a month. Add ons: an extra video is $199 CAD and an extra page is $149 CAD. Sales taxes are added where they apply. Payments are processed by Stripe.

3. Timeline

Delivery is 5 business days from the day we receive your completed intake form and all required photos. Delays in providing materials extend the timeline by the same number of days.

4. Revisions

Two rounds of revisions are included. A round is one consolidated list of changes. Changes beyond two rounds, or changes to the scope, are quoted separately or handled under the care plan.

5. Care plan

Billed monthly through Stripe starting the day the site goes live. It covers hosting, unlimited small edits to the existing pages, one short video per month, and four Google Business posts per month. A small edit is a change to text, photos, hours, prices, menu or service items, team members or a promotional banner. Edit requests are handled one at a time, in the order received, and each is live within 2 business days of the request being clear. New pages, new sections, layout changes and redesigns are not small edits and are quoted separately. Cancel any time; service continues to the end of the paid month.

6. Your content

You confirm you own or have the right to use every logo, photo, name and piece of text you provide, and you are responsible for the accuracy of your business information. We may decline content that is unlawful, misleading or infringing.

7. Ownership

On full payment you own the finished site content and design. Airen keeps ownership of its templates, tools and processes. If you leave the care plan, we provide a copy of your site files within 10 business days; hosting and domain transfer are your responsibility from that point.

8. Portfolio use

We may show your finished site and video in our portfolio and marketing unless you tell us not to in the intake form.

9. Payment

Setup fees are due at checkout. Care plan fees are charged automatically each month to the card on file. If a payment fails, we will email you; service may pause after 14 days without payment.

10. Liability

Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for lost business, indirect damages, outages of third party services, or content you provided.

11. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

12. Changes

We may update these terms; the version in place at the time of your purchase applies to that purchase.

Contact

Questions, cancellations or refund requests: [email protected]. Airen, Toronto, Ontario, Canada. We reply within 2 business days.